Last Updated: October 7, 2025

Thank you for choosing our services.
This Cancellation Policy explains how cancellations are handled for all service bookings made with us.

By booking a service with us, you agree to the terms outlined below.

1. Service Booking Cancellation

1.1 Customer-Initiated Cancellation

You may cancel a service booking under the following conditions:

• Before service confirmation:
  Cancellation is allowed at any time without any charges.

• After service confirmation but before technician arrival:
  Cancellation is allowed but may include a basic visit/inspection charge, if applicable.

• After technician has arrived at your location:
  Cancellation will incur a full visit charge, even if the service is not completed.

1.2 Same-Day Cancellation

Same-day cancellations may result in additional charges depending on technician travel, time spent, and resources allocated.

2. Cancellation by Our Team

We reserve the right to cancel a booking in the following situations:

• Unavailability of technician

• Incorrect or incomplete address shared

• Safety concerns at the service location

• Technical issues or unavoidable circumstances

• Customer violation of Terms & Conditions

In such cases, customers will be informed promptly, and rescheduling options will be provided.

3. Refund Policy for Cancellations

Refunds (if applicable) will be processed based on the following conditions:

• If payment is made before service confirmation and the customer cancels → Full refund

• If payment is made after service confirmation but service is not started → Refund after deducting applicable charges

• If service has already started or completed → No refund

Refunds will be issued within 5–7 business days through the original payment method.

4. Rescheduling Policy

You may reschedule your service booking under these conditions:

• Rescheduling is free if requested at least 4 hours before the scheduled time

• Last-minute rescheduling may incur a visit charge

• Rescheduling depends on technician availability

5. No-Show Policy

A “No-Show” is recorded when:

• The customer is not available at the service address

• Phone calls and messages are unanswered

• Access to the premises is denied to the technician

In such cases:

• A full visit/inspection charge will apply

• The booking may be cancelled automatically

6. Emergency or Special Services

For urgent or special services (e.g., late-night service, special equipment work):

• Cancellation after technician dispatch may incur additional charges

• Charges will be communicated prior to dispatch

7. Contact for Cancellations

To cancel or modify your booking, please contact us:

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